Email auditing with sentiment analysis

Trained the CEO on n8n automation and built an email auditing system with sentiment analysis to flag unanswered support requests and monitor quality across thousands of threads.

6,000+

support threads monitored

The problem

Support quality and unanswered requests were invisible across a high volume of email threads.

The outcome

An automated auditing workflow that surfaces unanswered and negative-sentiment threads for follow-up.

n8n · Sentiment analysis · LLMs

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