Voice AI platform scaling

Resolved a production emergency in the team’s voice-agent setup and trained them on VAPI and Retell scaling constraints — latency, fallback handling, and prompt design.

50K+

calls handled since then

The problem

A voice-agent product was failing under real call volume, with no clear view of the scaling constraints.

The outcome

Stabilised the platform and up-skilled the team; the system has since handled more than 50,000 calls.

VAPI · Retell · Voice AI

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